FAQ'S
We make sizing simple. Each Ciiio watch comes with an adjustable strap designed to comfortably fit a wide range of wrist sizes — so you get a perfect fit, every time.
Our Promise to You — Quality & Care Guaranteed
At Ciiio, your satisfaction and the quality of our timepieces are our top priorities.
🛡️ 2-Year International Warranty
Every Ciiio watch is backed by a 2-year warranty covering any manufacturing defects or workmanship issues. If a valid defect arises during this period, we’ll repair or replace your watch at no additional cost.
🔁 90-Day Defect-Based Return Policy
If your watch arrives with a factory defect or is damaged in transit, you have 90 days to return it for a full resolution.
Please note: returns due to misuse, accidental damage, or regular wear and tear are not covered.
📦 Return shipping costs are the responsibility of the customer.
🔍 For complete details, please refer to our Refund & Return Policy.
Fast & Reliable Shipping with Ciiio
All orders are processed within 1–2 business days of purchase.
Estimated delivery times:
📦 4–8 business days (Standard regions)
🌍 5–10 business days (Extended regions)
We proudly ship worldwide to all locations listed in our Shipping Policy. Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
